Job Description

ABOUT OUR JOB

• The Senior BA will Act as principal liaison for business stakeholders and as a key point-of-contact to Technology Services, internal/external agencies, and vendors on their behalf
• Facilitate team understanding and elicit requirements for systems, integrations, and future state functionality
• Partner with business stakeholders to identify problems/opportunities, assist in developing these into project/initiatives, and work within Technology Services to move these into the project pipeline.
• Understand business processes and system capabilities for complex, integrated systems
• Work with vendors to understand system intricacies and process needs to advocate for the best possible solution
• Utilize Azure Dev Ops (ADO) for all project tracking purposes
• Create functional process fit/gap analysis documentation which identifies and recommends resolution of any process, system, and integration related gaps
• Make suggestions for any as-is or to-be processes which are lacking and/or present a risk and help mitigate them, before they become an issue
• Follow TS best practices: documentation, project, and change management processes

ABOUT YOU

Minimum 5 years of current, professional level experience in Business Analysis which should include at least two years of experience performing lead-level work for multi-sized projects, including:

• Managing process analysis and improvement activities which impact multiple teams/departments
• Identifying, recommending, and delivering recommendations which improve enterprise-wide systems
• Performing technical process evaluation for highly integrated technology software system environments
• Creating process and system diagrams for current and future system and process documentation
• Delivering documentation converted for training or making course materials for end users
• Creating process handoff and system integration diagrams for all related systems
• Excellent team collaboration, delivering results with peers, customers, and vendors
• Help technical and non-technical team members understand how/why process handoffs impact requirements, systems, and integrations between systems
• Documenting workflows in a clear and concise manner for utilization by internal users and organizational decision makers
• Generating requirements for integration of new tools into existing technical architecture

Additional skills required to be successful in the role:

• Excellent written and verbal communication skills
• Self-organization / self-starting
• Customer experience focused
• Effective in facilitating customer engagements
• Problem analysis / root cause analysis
• Effective in preparing for and delivering presentations (varying material)
• Skilled in consensus building and conflict management
• Ability to effectively negotiate
• Must be able to obtain CJIS Certification within 90 days from start date

Preferred Experience:

• Experience across a broad spectrum of Technology solutions
• ITIL/ITSM
• Agile/Scrum
• Business Process Management (BPM)
• Lean Six Sigma / Lean process development
• Change Management
• Business case development and delivery
• Accela or similar workflow platforms
• Experience with AI tools is a plus
• Microsoft Office including Visio, Azure DevOps

Required Education:

Bachelor's Degree in Computer Science, Information Systems, Business Administration, Mathematics or a related field.

Education/Experience Equivalency:

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