Job Description

Kinedyne is a leader in the cargo securement industry. We are currently looking for a customer service representative to join our dynamic team. The Customer Service Representative (CSR) is responsible for delivering accurate, timely, and professional service to customers while supporting the organization’s commitment to quality and continual improvement. This role ensures that customer requirements are understood and including customer focus, process consistency, and effective communication.

What You'll be Doing:

• Receive and process customer orders.
• Verify order accuracy, including pricing, shipping details, delivery dates, and special instructions.
• Maintain accurate customer and account records to ensure traceability and compliance with quality standards.
• Respond to customer inquiries using product knowledge and problem-solving skills to deliver effective solutions.
• Coordinate product returns, including carrier communication and credit processing, in line with company policies.
• Communicate order status and critical updates across multiple facilities and departments.
• Provide cost estimates and availability for special order components.
• Collaborate with internal teams (e.g., production, logistics, sales) to ensure customer satisfaction and timely fulfillment.
• This role will focus on Government and International orders. Experience is a plus.
• Support continuous improvement initiatives by identifying service gaps and recommending process enhancements.

KNOWLEDGE AND SKILL REQUIREMENTS:

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, Teams) and general computer literacy.
• Functional English literacy; bilingual in French or Spanish is a plus.
• Strong attention to detail and accuracy in data entry and communication.
• Basic math skills (addition, subtraction, multiplication, division).
• Ability to see and hear sufficiently to perform job duties effectively.
• Experience in Customer Service or in a Customer Solutions environment preferred.
• D365 knowledge is a plus.

Experience:

• Minimum of one (1) year of experience in customer service or a customer solutions environment .

Education:

• A high school diploma or equivalent is required.
• Post-high school education is preferred.

About Kinedyne:

Over the course of five decades, Kinedyne has evolved from a single facility in New Jersey to an international organization with more than 500 employees at facilities in four different countries around the world. As we grew and our product lines evolved, we believed that with Better Cargo Securement – Greater Cargo Capacity – and Faster Cargo Access Technologies, we can make the increasingly complex shipping environment just a little easier for the industry to deal with today and as the future unfolds.

All of the efforts throughout our history have enabled us to provide our customers the products, service, and support that they have come to expect from us over our five decades of growth. We’ve earned our right to be called The Cargo Control People.

What We Offer:

• A Comprehensive Benefits Package that includes:
• Medical/Dental/Vision-with HSA (company provides yearly funding)
• Individual or Family Plans are available at affordable bi-weekly rates.
• Company paid long & short-term disability
• 401K with competitive company match.
• PTO & Tuition reimbursement
• Company Paid Life Insurance

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