Job Description

About Smartlinx

Smartlinx , together with our recently acquired companies Bektek and StafferLink , partner with thousands of organizations to unlock the potential of their greatest asset: people. As a leading B2B SaaS provider, our workforce healthcare platform radically simplifies management of the healthcare workforce, giving clients transformational visibility, predictability and control. It’s an exciting time to join our growing team as we continue to drive innovation and deliver meaningful impact across the healthcare ecosystem.

• Our Vision is a world where caregivers always feel equipped to provide the best possible care.
• Our Mission is to anticipate the needs of healthcare organizations and pioneer game-changing solutions to complex workforce challenges.

We are looking for a passionate, solutions-driven Customer Support Specialist to join our growing team. Supporting our Bektek business, this role is perfect for someone who thrives in a fast-paced, team-oriented environment and wants to make a real impact by supporting our customers and solving complex issues. You will act as a front-line problem solver and trusted partner for clients using our tools.

Key Responsibilities:

• Provide top-tier technical support via phone, email, and chat to resolve customer issues related to our payroll software.
• Troubleshoot software issues using advanced techniques, research solutions, and guide users toward resolution.
• Collaborate with internal teams to resolve client inquiries.
• Accurately document and manage support cases in a clear, actionable way for internal teams and external customers.
• Create, edit, and maintain knowledge base articles to enhance customer self-service options.
• Participate in continuous improvement by identifying recurring issues and suggesting product or process enhancements.

Required Skills and Qualifications:

• Minimum 1 year of experience in technical support, help desk, or customer service for a software product.
• Strong problem-solving skills and technical aptitude with the ability to explain complex concepts to non-technical users.
• Excellent verbal and written communication skills with a focus on customer satisfaction.
• Proven experience troubleshooting customer issues.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong attention to detail and commitment to quality service.

Why Join Us?

At Smartlinx, we believe in empowering our employees and customers through technology and exceptional service. If you're a motivated problem-solver who enjoys helping people succeed and being part of an innovative, high-impact team, we would love for you to join our team.

At Smartlinx company, we are committed to an equal opportunity employer and welcome applicants from all backgrounds. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified candidates will receive equal consideration for employment without regard to race, color, religion, sex, ethnicity, disability status, protected veteran status, or any other aspect that is protected by law.

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