Job Description

North Star Health, an independent Federally Qualified Health Center comprised of multiple PCMH practices delivering team-based care in Southern VT and Southwestern New Hampshire, is seeking an experienced nursing professional who is passionate about community-based care to join our leadership team as Chief Nursing Officer. The CNO will set standards for nursing practice, support and develop all levels of staff in models of integrated, team-based care, lead our community health and care coordination teams, and strengthen our efforts to achieve the Quadruple Aim and our Mission and Vision “to connect with and care for our community so everyone may enjoy health and wellness.”

In this Role You will:

• Play a leading role in the recruitment, development and support of a dynamic and multi-level clinical support staff; support the efficient deployment of clinical support staff, ensuring the right skill mix to promote the highest level of care 
• Develop a positive culture to promote continuous growth and staff development, establish best practices and the education and support systems to sustain them 
• With executive leadership, medical and nursing staff and key managers, participate in the development of health care policies, procedures and protocols while ensuring their consistency with applicable laws, regulations, program expectations, and professional standards.
• Develop and implement care coordination in accordance with FQHC, PCMH, Blueprint for Health and ACO standards, values and models
• Provide supervision and mentorship to Medical Assistants, LPNS and RNs in our health centers supporting responsibilities including but not limited to triage, rooming, medication prescription refill management, Care Coordination, immunizations, infection control, employee health, preventative health education and promotion 
• Serve as the Community Health Team Leader, providing supervision and mentorship to CHT staff,[LT1] [LT2] including RN care managers/coordinators, CHWs, CDEs and RDs, and MOUD RN staff
• Be a champion for quality improvement and innovation, encourage and lead QI projects, evaluate workflows, develop innovations and participate in data reviews and learning collaboratives
• Establish and maintain relationships with community service providers; serve as a resource to staff on how to coordinate client access to services.
• Participate in senior-level decision-making, strategic planning, the development of business initiatives, and advance of the overall mission and goals of our organization.
• Develop and promote partnerships with providers, payers, community organizations, the ACO, employers and other stakeholders to achieve quality and population health strategic goals and programs.

You'd be a good fit if you have:

• Active Vermont RN License
• Bachelor’s Degree or Master’s Degree in healthcare or related field.
• Minimum five years of professional nursing experience in a medical practice setting or hospital. Primary care of FQHC experience is highly desired.
• Minimum five years of leadership experience demonstrating managerial and operational expertise and competence including experience in primary care medical practice leadership, understanding protocols, processes, and procedures. 
• Experience with and an unwavering commitment to quality programs and care, cultural competence, community/public health, and data-driven program evaluation. 
• Excellent communication skills; verbal and written; conflict management and resolution abilities
• Demonstrated basic knowledge of safety regulations such as OSHA, Emergency & Crisis Management, de-escalation of emergency situations, etc.
• An awareness of and sensitivity to the cultural diversity of the population served;
• Ability to maintain a non-judgmental disposition and communicate with a diverse population; a desire and ability to work closely with a low-income population;
• An appreciation and passion for life in rural New England, our long winters and sweet summers!

Nice to have:

• Familiarity with Patient Centered Medical Home model, concepts, competencies, and criteria, Care Coordination and Care Management programs/services 

Interested candidates should provide a cover letter addressing the scope of the CNO role and its requirements, including their salary requirements, in addition to completing the application. 

We take care of our team! Our comprehensive benefits package includes medical, dental, and vision coverage, a 401(k) with company match, generous paid time off and engaging wellness programs that make it easy and fun to stay healthy. We're committed to supporting your well-being—at work and beyond.

Compensation details: 120000-140000 Yearly Salary

PI17f2bf3e3194-30492-38069102

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