Job Description

Position: Director of People & Development

Reports to : Managing Director

Also works for : Head of People

Directly supervises : People & Development Manager

Who We Are…

The Ned NoMad is a new members’ club and hotel that opened in the heart of New York in summer 2022. It’s the first international ‘Ned’ site to open following the launch of The Ned London in 2017.

The Property…

Located in The Johnston Building and formerly the NoMad Hotel in Manhattan, the property was built in 1903 as a store and office building. The original architectural features have been honored, with interiors designed by the Soho House Design team.

The Ned NoMad offers a mix of members-only and public spaces, including 167 bedrooms and suites. Ned’s Club will give members access to a rooftop bar and terrace restaurant as well as a first-floor bar, grill, and lounge with live entertainment from The Atrium Stage, seven nights a week. New to the property is Cecconi’s, a modern day classic Italian restaurant.

The Role…

The Director of People & Development understands that the hotel will only be as successful as the associates who are in it and makes it a priority to foster a positive culture of engagement- filling our team with passionate associates who love our industry. The Director of People & Development is responsible for the daily operations of the People function for the hotel, including full-cycle recruiting, training and development, and coaching & counseling, and administration. A Director of People & Development will help build their teams leadership skillset and HR business acumen. Directors of People will work closely with the Managing Director regarding short and long-term goals and will work with the Head of People for high level legal, confidential, and strategic planning.

Directors of People must have a welcoming and approachable personality and demonstrate genuine concern for guests and employees. Director of People & Development sets the tone for others in stressful situations by responding in a cool, calm, and collected way. Creating confidence and trust is a must and must be viewed by others as honest and direct. You must be comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels. You are a self-improver who develops a variety of approaches and communication techniques tailored to each situation.

The person who has this position must possess good communication skills, have the ability to resolve conflicts and have a thorough understanding of LINE policies, procedures and expectations.

Because of the fluctuating demands of the company’s operation, it may be necessary that each employee perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other employee is expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.

Main Duties…

• Must be courteous, gracious, and always maintain a professional demeanor.
• Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel.
• Respond to internal and external HR related inquiries or requests and help as needed.
• Maintain records of personnel-related data (payroll, benefits, personal information, leaves, turnover rates etc.) in both paper and the database and ensure all employment requirements are met.
• Act as a liaison with other departments or functions (payroll, benefits etc.)
• Lead the recruitment/hiring process by sourcing candidates, performing background checks, assisting in shortlisting, issuing employment contracts etc.
• Schedule meetings, interviews, HR events etc. and maintain the team’s agenda.
• Coordinate training sessions and seminars.
• Ensure new hire orientations are conducted.
• Develop the onboarding process and update new hire records.
• Implement policies and procedures.
• Respond to unemployment claims.
• Coordinate and facilitate benefit enrollment meetings.
• Review insurance carrier invoices for accuracy.
• Assist in recommending and supporting employee relations programs.
• Produce and submit reports on general HR activity.
• Adhere to all standards of operations, policies and procedures, manuals, memos, and verbal instructions.
• Maintain “open door” communication with employees.
• Correspond with Union Representatives on employee matters.
• Assist in negotiating contracts and settlements, handling grievances, mediations, and arbitrations.
• Correspond and advise with the Head of People and legal counsel to ensure the property is complying with all wage and hour laws along with any sensitive employee issues that could violate state or company harassment, discrimination, or general labor policies or laws.
• Responsible for interviewing, selecting, training, guiding, managing, and scheduling personnel.
• Monitor and develop employee performance to include, but not limited to, providing supervision, conducting counseling, evaluations, setting annual goals and delivering recognition and reward.
• Ensure staff understand their job expectations before holding them accountable.
• Maintain awareness of documentation needed and retained in employee files.
• Be familiar with all safety and emergency procedures including OSHA requirements.
• Attend relevant meetings.
• Management development and planning for all levels to aid retention and performance.
• Compliance with appropriate federal and state legislation and interaction with government agencies.

Requirements/ Qualifications:

• Bachelor’s degree in business administration or relevant field; additional education in Human Resource Management a plus
• Bi/Multi-Lingual a plus
• Union experience required
• At least five (3) years’ experience as an HR Director or relevant human resources/administrative position
• Knowledge of human resources processes and best practices
• Strong ability in using MS Office (MS Excel and MS PowerPoint, in particular)
• Experience with HR databases and HRIS systems (e.g. ADP, Dayforce)
• Ability to work with ATS software.
• In-depth understanding of sourcing tools, like resume databases and online communities
• Familiarity with social media recruiting
• Outstanding communication and interpersonal skills
• Ability to handle data with confidentiality.
• Excellent reading, writing and oral proficiency in the English Language
• Excellent organizational and time management skills
• Excellent attention to detail
• Ability to multitask.
• Work well under pressure requires being a team player.

Physical Requirements:

• The noise level in the work environment is usually moderate.
• The person having this responsibility may have to lift up to 20lbs on an occasional basis.
• The person having this position may have to sit for eight (8) hours, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for one (1) hour per day.
• The work environment characteristics described herein are representative of those an Employee typically encounters while performing the essential functions of the position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Our Doors Are Yours to Open…

The Ned is proud to be an equal opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

#YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO

Work Perks…

• Comprehensive medical, dental, and vision coverage, along with company-paid life insurance, short-term, and long-term disability benefits.
• 401k company match.
• Generous vacation, PTO, and holiday allowances.
• Career development opportunities and access to industry-leading training.
• Employee referral bonuses, competitive compensation, and more.
• Complimentary stays and discounted family rates to experience The Ned as our guests do.

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