Job Description

Job Summary

The Human Resources Manager for Retail Operations serves as a strategic partner to store leadership and operations teams, ensuring that HR services and initiatives align with business goals. This role partners closely with store leaders, district managers and senior operations leadership to provide strategic guidance and hands-on support in talent management, employee relations, talent acquisition, compliance, and workforce development across a multi-location retail environment.

Essential Duties and Responsibilities

Business Partnership

• Serve as a strategic advisor and coach to district and store leadership on HR practices, policies, and people-related matters.
• Collaborate with business leaders to develop and implement HR strategies that support goals and drive operational excellence.
• Use workforce data and analytics to identify trends and proactively address workforce needs.

Employee Relations and Engagement

• Provide guidance and resolution on employee relations issues, ensuring compliance with employment law and internal policies.
• Foster a positive and inclusive work environment across stores by supporting engagement initiatives and listening strategies.
• Investigate and resolve complex employee complaints in collaboration with store leadership.
• Analyze employee turnover metrics and implement strategies to enhance retention.
• Conduct exit interviews and present insights to leadership to support continuous improvement.

Talent Acquisition and Talent Development

• Guide store operations in succession planning and development of high-potential talent.
• Ensure adherence to compliant hiring practices, including OFCCP guidelines.
• Support the performance management process, providing coaching and tools to drive accountability and employee engagement.
• Support store and district leadership in hiring for management positions, driving alignment with operational goals.
• Oversee effective onboarding and training for new retail associates.
• Provide support for HR transitions during corporate store acquisitions and divestitures.
• Collaborate with other HR team members to deliver relevant training programs to retail staff and leadership.

HR Compliance & Administration

• Interpret and enforce HR policies fairly and consistently, aligning with company values and mitigating legal risks.
• Maintain up-to-date knowledge of federal and state labor laws and ensure company-wide compliance.
• Address associate relations issues, including complaints, investigations, and accommodations.
• Support terminations and ensure proper documentation and compliance throughout the separation process.
• Analyze HR trends and proactively recommend policy and process updates.
• Ensure compliance with all applicable OSHA regulations and workplace safety standards.
• Assist with the development and enforcement of company health and safety policies and procedures.

Education and Experience

• Bachelor’s degree in Human Resources, Business Administration, or related field required.
• SHRM-CP or SHRM-SCP certification is strongly preferred.
• Minimum 7 years of progressive HR experience, including at least 3 years in a business partner or generalist role.
• Experience supporting multi-unit retail operations or similar field-based environments is strongly preferred.
• Strong communication, leadership, and relationship-building skills with the ability to influence at all levels.
• Excellent interpersonal, communication, and conflict resolution skills.
• Deep knowledge of HR laws, employment law, HR best practices, and regulatory requirements, and the ability to apply them practically in a business setting.
• Proficient in HRIS systems and data analytics; ability to drive insights from HR metrics and reporting, and to translate insights into action.
• Ability to manage multiple priorities in a fast-paced, geographically dispersed retail environment.
• High-level integrity and professionalism; great at handling sensitive and confidential matters.

Physical Requirements / Work Environment

The physical demands required to perform the essential responsibilities of this position are as follows. Reasonable accommodations, if necessary and/or as required by law, will be made available.

• Occasionally required to lift up to 15 pounds.
• This position requires the associate to regularly sit, talk, hear, and use their hands.
• Special vision requirements include close vision.
• Work is performed in an office environment with standard office equipment.
• Willingness and ability to travel up to 25%, with overnight stays.

EEOC Statement

Batteries Plus is an Equal Opportunity Employer. Applicants and associates are free from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, pregnancy accommodations, reprisal, other non-merit based factors, and any other protections afforded under state or local laws.

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