Job Description

Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management to clients across a wide range of industries. Our mission is simple yet powerful: to help make your world a safer place. With a proud legacy built on trust, innovation, and international expertise, we take pride in offering security solutions that are tailored to each client’s unique needs. By combining cutting-edge technology with exceptional service, we continue to redefine what safety and security mean in today's world.

We are currently seeking a highly motivated and experienced Security Account Manager to lead our operations across multiple client campus in Greencastle, PA. This is a pivotal leadership position responsible for overseeing security, managing personnel, developing client relationships, and ensuring exceptional service delivery in a dynamic and fast-paced environment. The ideal candidate will have a strong background in security operations, a passion for people leadership, and a commitment to excellence in service. This role requires strategic planning, resource management, and a high level of client engagement to meet and exceed expectations.

As the Security Account Manager , you will be responsible for the overall direction, coordination, and evaluation of site-level operations. You will lead and develop a team of security professionals, ensuring optimal staffing, performance, and compliance with both company and client standards. A key aspect of this role involves collaborative relationships with the client and internal stakeholders to ensure alignment with organizational goals. You will play a hands-on role in project planning and execution, proactively identifying risks and implementing solutions to improve efficiency and effectiveness.

Benefits:

We believe in investing in our people. When you join Securitas, you’ll receive:

✔ Competitive Salary : $80,000 Annually

✔ Comprehensive Benefits Package :

• Medical, dental, vision, and life insurance
• 5 PTO & 401K with company matching

✔ Career Growth : Continuous training and leadership development programs.

✔ Dynamic Work Environment : Be a part of a highly engaged and results-driven team.

Responsibilities :

Team Leadership & Supervision :

1. Supervise and coordinate the activities of a large-scale security personnel, including site supervisors, specialists and security operators.
2. Manage staff schedules to ensure adequate coverage and optimal security at all times.
3. Conduct regular briefings and training for security staff on emergency procedures, safety protocols, and incident response.

Access Control & Facility Security :

1. Oversee the implementation of access control measures to secure facilities and restricted areas.
2. Monitor the use of security equipment, including CCTV systems, alarms, metal detectors, and access control systems.
3. Conduct regular security audits and inspections to identify vulnerabilities and recommend improvements.

Incident Management & Response :

1. Respond promptly to incidents, such as security breaches, thefts, or emergencies, and coordinate appropriate actions.
2. Conduct initial investigations into incidents and prepare detailed reports for senior management.
3. Collaborate with law enforcement and emergency responders as needed.

Policy & Compliance Enforcement :

1. Ensure all security protocols and procedures are followed by security personnel.
2. Maintain compliance with company policies, safety regulations, and local laws.
3. Regularly review and update security policies and procedures to reflect best practices and emerging threats.

Communication & Reporting :

1. Serve as a liaison between security staff and senior management, communicating key issues and developments.
2. Prepare and present reports on security incidents, key performance metrics, and trends to senior leadership.
3. Communicate effectively with stakeholders regarding ongoing incidents and security concerns.

Risk Assessment & Mitigation :

1. Conduct regular risk assessments to identify physical security vulnerabilities and threats.
2. Develop and implement mitigation strategies to minimize risks and enhance safety measures.
3. Coordinate and participate in emergency drills and safety training sessions.

Other responsibilities :

• Manage daily Security operational staffing requirements and administrative functions, meeting business goals and objectives for assigned locations.
• Conduct quality assurance inspections, monitor, and manage the Security Managers and Officers at the assigned client sites.
• Ensure subordinate supervisors understand and deliver orders, ensure sufficient resources are available to support and/or establish posts in a timely fashion, and are appropriately filled according to contract requirements and post orders.
• Oversee the training and operational employment of Security Officers
• Ensure the highest standards of conduct, appearance, performance, and training are being always met.
• Keep the AVP apprised of contract performance by accurately communicating the status of compliance and identifying any deficiencies in a timely manner.

Qualifications & Experience :

1. Associate’s degree and 3 years of responsible experience in the security industry and/or business management, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
2. Experience in hiring, developing, motivating, and retaining quality staff.
3. Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
4. Experience in scheduling, operations, or other functions of the security industry is required.
5. Current state driver’s license, clean driving record (no points in prior 3 years), and ability to safely operate a Company vehicle required.
6. Demonstration of strong customer service orientation required, with the ability to effectively resolve client issues in a professional and service‐focused manner and to de‐escalate situations before they become hostile or unpleasant required.
7. Outstanding verbal and written communication skills are required including the ability to write effective and concise reports in neat, legible handwriting.
8. Must have a high level of technological acumen or mastery of Microsoft Office software, Salesforce, HRIS Platforms, and other web-based management platforms.
9. Professional, articulate; and able to use good independent judgment and discretion.
10. Ability to effectively enforce post orders, security standards, and company policies equitably and consistently.
11. Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required.
12. Candidate must be available to work outside the normal shift schedule on an as‐needed basis and must be accessible by phone 24/7 for emergency response.

Ready to Make an Impact ?

If you’re a driven leader with a passion for operations management and making a difference, we want to hear from you. Join Securitas, where your career growth and success are not just supported—they’re celebrated. If this sounds like the right opportunity for you, apply today!

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Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

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