Job Description

The Technical Program Manager will oversee the strategic management of large-scale Global IT Application programs , ensuring alignment with organizational goals and driving successful execution across distributed teams. This role demands technical expertise, strategic leadership, and cross-functional coordination , with a particular focus on custom application development initiatives supporting manufacturing, supply chain, or transportation operations .

The ideal candidate will have a proven track record of planning and executing global enterprise application projects , particularly in custom-built environments , and experience navigating the complexities of business-critical solutions. Strong financial acumen is essential, including the ability to develop business cases, secure funding, manage budgets, forecast spend, and mitigate financial risks .

Key Responsibilities:

Strategic Program Management

• Lead the development and execution of global program strategies aligned with business and IT goals.
• Drive delivery of multiple custom-built application projects with interdependencies across geographies, business units, and third-party vendors.
• Ensure delivery excellence for applications supporting core operations in manufacturing, supply chain , or transportation .

Leadership and Team Management

• Direct, mentor, and empower project managers and cross-functional global delivery teams.
• Establish a collaborative and accountable environment fostering continuous improvement and innovation.

Program Execution

• Manage full lifecycle execution of IT programs, especially those involving custom software development and system integration in complex operational landscapes.
• Drive global consistency across business processes and technical platforms by aligning local needs with central strategies.

Technical Problem Solving

• Navigate complex architectural and technical decisions in multi-system environments.
• Oversee resolution of integration challenges and system performance issues, especially across logistics, warehouse, or ERP ecosystems.

Stakeholder Engagement

• Act as the strategic liaison between IT and key business stakeholders, including global operations and regional leadership.
• Provide transparent updates, influence decisions, and align delivery timelines with business objectives.

Budget and Financial Management

• Develop business cases and secure project funding through formal review and approval processes.
• Manage program budgets and track actuals against approved plans.
• Forecast project spend , proactively identifying potential variances and course-correcting where necessary.
• Implement controls to mitigate financial risks and avoid cost overruns.

Risk Management

• Identify, assess, and proactively manage program-level risks, including technical, operational, and financial.
• Establish and enforce risk mitigation strategies and escalation protocols.

Resource Allocation

• Balance capacity and skillsets across global teams for optimal delivery outcomes.
• Align internal and vendor resources to high-priority initiatives.

Performance Metrics

• Define KPIs tied to business outcomes and IT performance.
• Drive improvements through measurement and retrospective analysis.

Governance and Compliance

• Ensure all program activities meet internal controls, security policies, and industry-specific regulations.

Portfolio Strategy and Execution

• Oversee the global IT application portfolio, ensuring prioritization aligns with business goals and operational impact.
• Leverage experience in supply chain or transportation system portfolios to make data-driven investment decisions.

Vendor Procurement and Management

• Lead vendor evaluation and procurement processes (RFI, RFP, RFQ) for application development, platform services, or system integrators.
• Own the end-to-end vendor lifecycle and performance tracking.

Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Business Administration, Engineering, or a related field.
• Minimum 15 years of experience in IT program management, with at least 5–7 years managing global custom application development projects .
• Demonstrated success delivering complex, cross-regional programs in manufacturing, supply chain, and/or transportation industries .
• Strong understanding of systems such as WMS, TMS, MES, ERP, or custom route optimization platforms.
• Proven expertise in vendor negotiation, contracting, and service management.
• Hands-on experience in project financials , including business case creation, budget development, financial forecasting, and risk mitigation.
• PMP, PgMP, or equivalent certifications preferred.
• Experience with Agile, Hybrid, or SAFe methodologies in large enterprise settings.

Key Attributes:

• Collaborative Partner: Adept at working across cultures, time zones, and business functions to drive alignment.
• Industry-Aligned Technologist: Strong domain understanding of manufacturing, supply chain, or logistics processes and systems.
• Financially Savvy: Capable of aligning financial stewardship with strategic delivery goals, ensuring fiscal responsibility.
• Analytical Thinker: Ability to translate ambiguous business problems into structured programs and technical roadmaps.
• Strategic Vision: Able to define and articulate long-term IT strategies that align with evolving business models.
• Leadership and Influence: Trusted advisor capable of guiding stakeholders, resolving conflicts, and driving enterprise-wide consensus.
• Results-Driven Communicator: Skilled in conveying technical content to executives and presenting program status with clarity.
• Adaptability: Comfortable navigating shifting priorities in fast-paced, global environments.

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