Job Description

About Us:

Do you want to help shape the future of retail? Here’s a thought—how about doing that while helping people get a sneak peek of what the world is creating at the same time? We are tm:rw —a destination for innovation at the world’s best department stores. We let people discover, try, and play with the latest in innovation, gaming, and e-mobility across our experience-led concept stores globally. Because honestly, why should retail be boring?

Job Summary:

As the Store Manager at Smartech, you will play a critical role in supporting the Store Director in leading our flagship New York City location. You will help drive excellence in customer experience, sales performance, and operational execution while ensuring a seamless and engaging retail environment.

You will oversee daily operations, mentor a high-performing team, and implement strategies to optimize store performance. Your role will be key in maintaining the Smartech brand experience while ensuring that commercial objectives are met.

Key Responsibilities:

Team Leadership & Development:

• Support the Store Director in leading, mentoring, and motivating the team to achieve excellence in performance and collaboration.
• Assist with recruitment, onboarding, and ongoing training to develop a knowledgeable and customer-focused team.
• Foster a positive, results-driven culture with clear goals and continuous coaching.

Sales & Commercial Execution:

• Implement sales strategies to drive revenue growth and exceed targets.
• Analyze sales data and optimize performance.
• Identify business opportunities, adapting strategies to market trends and customer needs.

Customer Experience & Engagement:

• Ensure an interactive, immersive, and customer-first shopping experience.
• Build long-term customer relationships, driving loyalty and repeat business.
• Champion a service-driven mindset, ensuring exceptional interactions at every touchpoint.

Operational Excellence:

• Oversee daily store operations, including inventory management, compliance, and brand standards.
• Assist with scheduling and team positioning to maximize efficiency during peak periods.
• Maintain an organized and well-executed retail environment that reflects Smartech’s innovation and quality.

Performance & Business Management:

• Track and analyze key performance indicators (KPIs) to identify opportunities for improvement.
• Collaborate with the Store Director and senior leadership to align store initiatives with company goals.
• Continuously refine processes to enhance efficiency, profitability, and customer engagement.

Requirements & Preferences:

• 5+ years in retail management, preferably in luxury, innovation, or tech-driven environments.
• Proven success in supporting high-performing teams and driving sales.
• Passion for delivering exceptional customer experiences.
• Ability to implement business objectives into actionable plans.
• Excellent leadership and interpersonal skills.
• Comfortable in a fast-paced, evolving retail landscape.
• Interest in technology and innovation is a plus.

Other Details:

• Start Date: May/June
• Salary: $65K–$85K + Commissions
• Job Hours: Full-Time

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