Customer Service Case Manager Job at ROCS Grad Staffing, Arlington, VA

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  • ROCS Grad Staffing
  • Arlington, VA

Job Description

Why you want to work here:

Gain valuable experience within the nonprofit sector in a professional office environment. This is a great opportunity for a recent college graduate desiring to positively impact others.

Position Duties and Responsibilities for Customer Service Case Manager:

  • Serve as liaison for parents, provide exceptional customer service support in navigating fee assistance program policies and procedures.
  • Update client information and data into automated database system.
  • Coordinate and monitor resolution to concerns from parents regarding fee assistance program.
  • Maintain respectful, professional working relationship with military families.
  • Maintain high-ethical standards including maintaining strict confidentiality.
  • Assist with special projects and other functions as needed to accomplish company objectives.

Job Qualifications for Customer Service Case Manager:

  • Completed Bachelor's degree or strong office and customer service experience
  • Excellent customer service skills, prior office experience
  • Good communication skills (oral, written, and listening).
  • Conflict resolution skills.

Arlington, VA

Hybrid

$20/hr

Job Tags

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